Legal
Privacy Policy
Tenant Integrity Systems respects your privacy and is committed to protecting your personal information. This policy explains what we collect, how we use it, and your choices — including how we communicate by email.
Information We Collect
We may collect:
- Name and contact details (email address, optional phone number)
- Property-related information tied to your account or participation
- Account activity, participation responses, and monitoring enrollment data
- Communication preferences and support correspondence
- Technical information such as IP address, browser type, and device information
How We Use Information
We use collected information to:
- Provide access to our platform and authenticate your account
- Deliver behavioral participation and tenant monitoring programs
- Send account notifications, reminders, and status updates by email
- Respond to support requests and billing inquiries
- Improve platform functionality, reliability, and security
- Comply with legal obligations and enforce our Terms & Conditions
Email Communications
By creating an account or participating in a program, you agree to receive email communications related to:
- Account verification and security notices
- Participation reminders and cycle/task updates
- Tenant monitoring enrollment and status changes
- Property- and billing-related notifications for authorized account holders
- Support responses and service announcements when relevant to your account
Message frequency varies based on your role, active cycles, and account activity. You can unsubscribe from non-essential marketing emails using the link in those messages. We may still send transactional emails required to operate your account or active participation.
For SMS assistance, reply help or contact support@tenantintegrity.com.
SMS Communications
By providing your mobile phone number, creating an account, accepting an invitation, or participating in a Tenant Integrity Systems program, you consent to receive SMS messages related to your account, participation, property management activity, tenant monitoring, reminders, support, and service notifications.
Message frequency varies based on your role, active cycles, account activity, and participation status. Message and data rates may apply.
You may opt out of SMS messages at any time by replying STOP. You may request assistance by replying HELP.
Mobile phone numbers collected by Tenant Integrity Systems will not be sold, rented, shared, or disclosed to third parties or affiliates for marketing or promotional purposes.
Information Sharing
Tenant Integrity Systems does not sell or rent your personal information. We do not sell, rent, share, or disclose mobile phone numbers to third parties or affiliates for marketing or promotional purposes.
Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect personal information. No method of transmission or storage is completely secure; we encourage you to use a strong password and keep your login credentials confidential.
Your Rights
Users may request access, correction, or deletion of their personal information, subject to applicable legal requirements and our need to retain certain records for compliance, billing, or active program participation.
Contact Information
Tenant Integrity Systems
Changes to this Policy
We may update this Privacy Policy periodically. Continued use of the platform constitutes acceptance of any updates. Material changes will be reflected by updating the effective date above.